Frequently asked questions
Who is Nova designed for?
Nova paddles are designed for players who value great feel, reliable quality, and pro-level design— without overpaying. Whether you're just starting out or looking for a solid upgrade, Nova delivers performance at a fair price.
Why start with a non-thermoformed, classic-style paddle in a Gen 4 / Tru-foam world?
At NOVA, every paddle begins with purpose — not just specs. While Gen 4 and thermoformed paddles dominate the spotlight for their pop and power, they aren’t always the best fit for players building solid fundamentals.
The NOVA SONIC was carefully designed using traditional cold-press construction, a 16mm core, and a raw carbon face to offer exceptional control, touch, and comfort. This makes it an ideal choice for beginners and intermediate players looking to refine shot placement, resets, and soft game — without being overly reliant on a poppy, power-heavy paddle.
As our lineup evolves, we’ll continue to explore advanced materials and technologies. But our first priority was clear: build a paddle that helps players feel the game, not just hit harder.
Is there a new user discount?
Simply enter your email addresson our website to receive a 10% discount code.
The code will be sent to your inbox — if you don’t see it right away, please check your junk or spam folder.
What’s your return and warranty policy?
We offer a 30-day return policy (for unused paddles in original packaging), along with a
1-year warranty against manufacturing defects.
How long does shipping take?
Orders are shipped within 2 business days. Delivery within Malaysia usually takes 3–5 business days , depending on your location.
How do I clean and take care of my paddle?
Use a dry, soft clotht o clean the surface. Avoid exposure to water, extreme heat, or impact. Store in a cool, dry place to maintain paddle performance.
Can I try the paddle before buying?
Currently, we don’t offer demo paddles. However, we’ll be launching Nova Club trial events soon.
Follow us on social media to stay updated on upcoming offline activities and tryout sessions!
Is the paddle USAPA approved?
Not yet — our first model is designed for beginner to intermediate players, focusing on value and playability. While it’s not certified, it’s built following USAPA standards.
We’re working on launching a USAPA-certified, tournament-level paddle soon — stay tuned on our socials!